2015 Student Agreement
1. FEE REMITTANCES TO YOUR PROFESSIONAL BODY:
If you elected to pay through us any fees due to your professional body (i.e. registration, annual subscriptions, exemptions or exam fees) so we can in turn remit it for you or allow you to write your exams at any of our PC exam centers, we can only do so if we have received the full amount from you/your employer at least 7 days prior to the official cut-off date for remittance except where special arrangements have been made. Such special arrangements will include official confirmation from your employer that we can proceed to pay and expect payment latter or you having signed up for our ‘YES WE CAN’ initiative to remit the fees on your behalf whilst you sign a debit order with us for 1 to 6 months as part of your course fees. It your responsibility to provide us whether or not prompted with the necessary access (user name and password) to effect such remittance as well as to regularly check your student account status with your professional body prior to the applicable deadlines and follow up with us via firstname.lastname@example.org to ensure remittance has been effected.
2. PC EXAMS:
If you elected to benefit from our CQ HOME ADVANTAGE by taking your final exams at any of our PC Exams centers, accepting this Agreement implies automatic acceptance of the applicable Terms and Conditions and exam regulations in force.
3. HOW TO PAY AND/OR NOTIFY US OF YOUR PAYMENT:
You can use the online credit card/EFT payment facilities or follow the link sent to your inbox to complete the payment or come into our Sandton or Braamfontein branches where we have speedpoint/debit card facilities. Should you wish to pay via cash deposit first the free quote into an enrolment, send us email on the address below to send you our banking details. Our online pay system has been set up to automatically allocate your payment, generate and send a confirmation and tax invoice to your inbox once payment is received and allocated. Should you not receive any confirmation within an hour, please send us your proof of payment to email@example.com to trace it for you!
If you are company sponsored, please ensure you have a formal tax invoice by first accepting any free quote, make payment and send us proof to the above email address. You can also make special payment arrangements by emailing accounts in exceptional circumstances where your employer would take longer to pay than anticipated and the delays could affect your studies with us.
4. WHAT HAPPENS AFTER YOU PAY/LEARNING MATERIALS:
We require a minimum of 9 days between receipt of payment and collection of your study materials. It is your responsibility to double check via email: firstname.lastname@example.org (Allow 24 hours response time) to confirm that your materials are ready for collection at your selected campus before you drive there in all events. Subject to this 9 days waiting period, our ONLY dates/times for collections at all campuses are weekly:
- Thursdays 4:00 — 5:30 pm (Fridays 12:00 — 2:00 pm)
- Saturdays 7:30 — 9:00 am (ONLY covers Feb 15th — March 31st and then Aug. 15th to Sept. 30)
- Sundays: 7:30 — 9:00 am (ONLY covers Feb 15th — March 31st and then Aug. 15th to Sept. 30)
In most cases, we will be able to have your study materials sooner than 9 days in which case we will notify you via email. Extra charges will be levied should you need your materials couriered to your address. Please email email@example.com for a quote.
5. CANCELLATIONS, CHANGE OF BOOKINGS, POSTPONEMENTS:
You are at liberty with written consent to change subjects to a confirmed course within the same semester after booking/enrolling (and even after paying) without any extra charges and in which case it will be your responsibility to return any learning materials already issued to you in original condition and collect a new set. You can also with written consent, postpone your course/studies from one semester to the next with no extra costs if the amount is fully paid before end of the current semester otherwise any course fee increases the following semester/s will attract extra charges. You can postpone a course for up to two semesters ONLY unless the course does not run during the next two semesters where further postponement can be allowed. Should you however cancel your booking/enrolment, it will result in you forfeiting your fees due to service costs incurred/committed upfront to provide the services that cannot be reversed by your cancellation.
6. REFUNDS, STUDENT COMPLAINTS:
In the unlikely event a class is cancelled by CharterQuest, you will be notified as soon as possible. If all learning material previously issued is returned in its original condition, a FULL credit/refund will be issued. You will also have the option to switch from our Classroom Tuition and/or or Exam Preps Package to Home Study and claim a credit/refund for the difference. The only other instance in which we provide for a refund is in the unlikely event in which we may have provided tuition services that materially falls below our promised quality standards. The student in this instance agrees to co-operate with all the investigations leading to such refund by inter alia fully completing our customer complaints form and adhering to our procedures for dealing with customer complaints as published on our website (COMPLAINT FORM). All refunds however arising will only be made into the same bank account from which payment was received and processed mainly as part of our regular month-end payments.
7. DEBIT ORDER MANDATE TERMS
If you are self sponsored and took the installment pay plan, the terms of your debit order mandate are integral to this Student Agreement. This provides inter alia that should CharterQuest not hear from you with a rectification plan within 3 days of a bounced debit order, CharterQuest can at its option secure curtailment of service, submission of your payment behaviour/pattern to my professional body, credit bureau backlist and/or secure a default judgment against you.
8. 1st TIME PASS GUARANTEE OR FREE RETURN + 35% REBATE:
Our 1st TIME PASS GUARANTEE is subject to the following Terms and Conditions  ALL enrolment under the CLASSROOM OR TUITION AND EXAM PREPS PACKAGE;  ALL scheduled sessions/classes attended;  ALL assigned Tests taken with no less than 40% average mark obtained  No more than 3 subjects written for that specific exam diet;  Minimum of 4 days study leave per subject/module;  Fully settled student account with no failed debit orders;  The 1st TIME Pass Guarantee Claim must be lodged within 7 days of official release of Exam results.
SHOULD YOU ONLY MARGINALY MISS THE ABOVE PROVISIONS, YOU ARE ELIGIBE TO RETAKE THE COURSE WITH US FOR FREE. MEETING THE FULL PROVISIONS WILL ENTITLE YOU TO A FREE RETURN + AN ALL INCLUSIVE DISCOUNT OF 35% AGAINST A FUTURE COURSE!
9. EXAM RESULTS FROM YOUR UNIVERSITY/PROFESSIONAL BODY:
Our pass rate performance is the most important KPI/statistic to us! ONLY for the purpose of maintaining accurate statistics about our pass rate performance, will we require access to your final exam performance from your University and/or Professional body. We guarantee the utmost confidentiality in respect of your student data including exam results so received by virtue of our engagement with you and your examining body. By accepting this agreement, which is by means of effecting payment towards the proforma invoice relating to your booking/course, you authorise your University/Professional Body to avail your final results to CharterQuest for statistical purposes only.
10. UNFORESEEN CIRCUMSTANCES:
Unforeseen circumstances may cause us to modify some service elements such as course dates, venue or lecturers. Should such unlikely event occur, CharterQuest will make every effort to communicate to/with you whilst making sure the most recent information will always be available online.
11. LIMITATION OF LIABILITY:
Our maximum liability under this agreement shall not exceed the value of the transaction/service/product to which such liability arises.
12. GENERIC COURSE TERMS AND CONDITIONS
These Terms and Conditions are specific to your engagement for all modules/courses with CharterQuest and forms an integral part of our General Terms & Conditions as well as our International Student Policy as published and updated on our website from time to time. Should there however be a conflict between these Terms and Conditions and either our General Terms and Conditions and/or International Student Policy, the provisions of these Specific Terms and Conditions will apply. This agreement is separate from any other agreement signed with us and issues arising from this agreement cannot be transferred into another and vice versa.