2017 Student Agreement


4. What Happens After You Pay/Learning Materials

We require a maximum of 9 days between receipt of payment and collection of your study materials. It is your responsibility to double check via email: bookstores@charterquest.co.za (Allow 24 hours response time) to confirm that your materials are ready for collection at your selected campus before you drive there in all events. Subject to this 9 days waiting period, our ONLY dates/times for collections at all campuses are weekly:

  • Thursdays 4:00 - 5:30 pm | Fridays 12:00 - 2:00 pm
  • Saturdays 7:30 - 9:00 am (ONLY covers Feb 15th - March 31st and then Aug. 15th to Sept. 30)
  • Sundays 7:30 - 9:00 am (ONLY covers Feb 15th - March 31st and then Aug. 15th to Sept. 30)

In most cases, we will be able to have your study materials sooner than 9 days in which case we will notify you via email. Extra charges will be levied should you need your materials shipped to your address. Would you need additional study materials not included in the study package you elected, please visit our online bookstore to purchase separately.

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